Widerrufsrecht
RETURN & REFUND POLICY
Last Updated: August 26, 2026
At pptly.shop, operated by UJ Transport v/Ulrik Vissing Jacobsen, we want our customers to have a clear and straightforward shopping experience. This Return & Refund Policy explains the conditions and procedures for returns, cancellations, damaged or incorrect items, and refunds.
1. 30-DAY RETURN POLICY
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a standard return, your item must:
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Be in the same condition in which you received it;
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Be unused, unworn, and undamaged;
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Include all original tags, accessories, manuals, and components, where applicable;
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Be returned in its original packaging; and
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Be accompanied by a receipt, order confirmation, or other valid proof of purchase.
To request a return, please contact us at:
Email: khoa909805duong.20@gmail.com
Please do not send your item back before contacting us and receiving return instructions. Returns sent without first requesting a return may not be accepted.
Return Address:
UJ Transport v/Ulrik Vissing Jacobsen
Lobogrenen 11
5462 Morud
Denmark
If your return is accepted, we will provide you with instructions on how and where to send your package.
For any questions regarding a return, please contact us at khoa909805duong.20@gmail.com.
2. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order as soon as possible after receiving it.
If your item is defective, damaged, or different from what you ordered, please contact us as soon as possible at:
Please provide:
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Your order number;
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A description of the problem; and
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Photographs of the item and packaging, where reasonably appropriate.
We will review the issue and provide an appropriate solution, which may include a refund, replacement, or other remedy as required by applicable consumer protection law.
For defective, damaged, or incorrectly supplied products, please contact us before returning the item so that we can provide the appropriate return instructions.
Where required by applicable law, we will cover reasonable return shipping costs or provide an appropriate prepaid return arrangement for defective, damaged, or incorrectly supplied items.
3. EXCEPTIONS AND NON-RETURNABLE ITEMS
Certain types of products may not be eligible for return, including:
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Perishable goods, such as food, flowers, or plants;
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Custom-made, personalized, or specially ordered products;
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Personal care or hygiene products where a return is not appropriate after opening or use;
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Hazardous materials, flammable liquids, or gases; and
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Gift cards.
Please contact us before returning an item if you are unsure whether your product is eligible for return.
Nothing in this section limits any mandatory rights you may have under applicable consumer protection laws.
4. SALE AND DISCOUNTED ITEMS
Sale or discounted items may be returned if they otherwise meet the eligibility requirements of this Return & Refund Policy.
Mandatory consumer rights are not affected merely because an item was purchased at a discounted or promotional price.
Where applicable law provides a mandatory right to cancel, return, repair, replacement, or refund, those rights remain unaffected.
5. EXCHANGES
We do not offer direct exchanges for standard returns.
If you would like a different item, model, size, or other available option, please return the original eligible item in accordance with this Return & Refund Policy.
Once your return has been accepted, you may place a new order for the desired product.
For defective, damaged, or incorrectly supplied products, please contact us before placing another order so that we can provide the appropriate solution.
Nothing in this section limits any statutory right to repair, replacement, refund, or other remedy that may apply under applicable consumer protection law.
6. EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL
If your order is delivered to a consumer within the European Union and applicable consumer protection law provides a statutory right of withdrawal, you generally have the right to withdraw from an eligible distance purchase within 14 days without providing a reason.
The withdrawal period generally begins from the day on which you, or a third party designated by you other than the carrier, receives the goods, subject to applicable law.
This statutory right is separate from our voluntary 30-day return policy.
To exercise your right of withdrawal, please contact us at:
Your communication should include a clear statement that you wish to withdraw from the purchase.
Any exceptions to the statutory right of withdrawal will apply in accordance with applicable law.
Nothing in our voluntary return policy limits or replaces your statutory withdrawal rights.
7. REFUNDS
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank, credit card provider, or payment service provider may require additional time to process and post the refund to your account after we issue it.
If more than 15 business days have passed since we notified you that your refund was approved and you have not received it, please contact us at:
Where applicable consumer law requires a refund to be made within a shorter statutory period, the applicable statutory requirement will take precedence.
8. RETURN SHIPPING COSTS
For eligible standard returns that are not caused by a defective, damaged, or incorrectly supplied item, the customer is responsible for the return shipping costs.
Original standard shipping is provided free of charge on eligible orders and therefore no standard outbound shipping charge is deducted from an approved refund.
If an item is defective, damaged, or incorrectly supplied, please contact us before returning it. Where required by applicable law, we will cover reasonable return shipping costs or provide an appropriate return arrangement.
We recommend using a trackable shipping service when returning an item.
Please retain your shipping receipt and tracking information until your return and refund have been completed.
9. RESTOCKING FEES
We do not charge a restocking fee for eligible returns.
No restocking fee will be deducted from an approved refund.
This does not affect any lawful deduction that may apply where permitted by applicable consumer law due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
10. CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at:
If your order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.
If the order has already been dispatched, cancellation may no longer be possible through the order processing system. You may instead request an eligible return after receiving the product in accordance with this policy and any applicable statutory rights.
11. RETURN METHOD
Eligible returns must be returned by mail unless we provide different instructions for a particular return.
Please contact us before sending your return so that we can confirm the appropriate return instructions.
Returns should be sent to the return address provided by us:
UJ Transport v/Ulrik Vissing Jacobsen
Lobogrenen 11
5462 Morud
Denmark
Please ensure that the returned package is appropriately protected for transportation.
12. CONTACT INFORMATION
If you have any questions regarding returns, refunds, cancellations, or this policy, please contact us:
Store: pptly.shop
Legal Business Name: UJ Transport v/Ulrik Vissing Jacobsen
Owner / Legal Representative: Ulrik Vissing Jacobsen
CVR Number: 29595771
Email: khoa909805duong.20@gmail.com
Address: Lobogrenen 11, 5462 Morud, Denmark
Country: Denmark